Frequently Asked Questions

Q: How long does shipping take?
A: Due to the influx of orders and current COVID-19 restrictions, orders may take longer than expected. You will receive an email with your tracking number when your order has shipped.

 

Q: Do you ship Internationally (outside of USA)?
A: No, Unfortunately at this time we only ship to the United States only. 

  

Q: What is your return policy?
A: 15 days of receiving your order. If you have a defective item, please email a photo of the item along with your order number to support@MXApex.com Buyer is responsible for return shipping and the item(s) must be in original condition.

 

Q: I entered the wrong shipping info, how do I fix it?
A: Send us an email to support@MXApex.com with the correct address and order number right away and we will do our best to get your order updated prior to it shipping out.

 

Q: Can I change my order once I've placed it?
A: No, once you place an order it is final. If a change is necessary the entire order will need to be canceled/refunded by our customer service team at support@MXApex.com  and re-submitted with the correct items!

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